Privacy Policy
ALPHABET SERVICES TRADING COMPANY LIMITED
Business registration number: 0315096591
Alphabet Pharma is a member of the ALPHABET company.
By this notice, we:
1. Alphabet Pharma's commitment to personal information protection
Understanding the importance of protecting personal information, Alphabet Pharma is committed to complying with the privacy regulations prescribed by the laws of Vietnam and the laws of related countries, and implements the take appropriate measures to ensure that the data you provide is secure and protected.
The Privacy Policy published on this website explains why and how Alphabet Pharma collects, records, establishes, structures, stores, adapts or modifies, retrieves, retrieves, uses, disclose, align or combine, restrict, delete or destroy the personal information you provide during the journey, purchase, use the service, access the Website, use the Alphabet Pharma application on your phone or interact with Alphabet Pharma. This Privacy Policy also instructs you on how to exercise your rights regarding your personal data.
In some cases, Alphabet Pharma acts as a co-controller of personal data with other companies, as is the case when Alphabet Pharma provides services through its distribution systems of stores, dealers, communities, etc. collaborator.
For these activities, Alphabet Pharma and its partners are jointly responsible for the processing of your personal data. Alphabet Pharma and its partners have determined each party's responsibility for complying with information security obligations when handling personal data in connection with these activities.
Accordingly, whenever you wish to use your rights regarding your personal data such as the right to access, correct, delete, restrict, object, move data or withdraw consent, or When you have any questions or complaints about the processing of your personal data, you can contact Alphabet Pharma or its partners.
Alphabet Pharma and its partners will support each other to ensure you can exercise your rights and answer your questions and resolve your complaints.
Specifically, Alphabet Pharma adheres to the following principles:
- Your personal data is handled legally, fairly and transparently.
- Your personal data is collected for a specific, clear, lawful purpose and will not be processed beyond the stated purposes.
- Your personal data is stored reasonably, appropriately and to the extent necessary for the purposes for which it is processed.
- Your personal data is correct and up-to-date and inaccurate data related to the purpose of processing will be promptly deleted or corrected.
- Alphabet Pharma takes appropriate technical and organizational measures to ensure the appropriate level of security of personal data, including safeguards against unauthorized or illegal access to personal data and unintended destruction, loss or damage.
In addition, Alphabet Pharma ensures that its subcontractors (service providers, other suppliers, etc.) comply with the same level of personal data protection in their contracts with Alphabet Pharma.
2. Purpose of personal data collection
The personal data you provide is used to serve your interests when traveling with Alphabet Pharma or using Alphabet Pharma's services including AlphaFast program, Alphabers, accessing websites, applications phone or talk to Alphabet Pharma.
Therefore, Alphabet Pharma collects and processes your personal data for the following main purposes:
- Update information on new program policies and regulations.
- Send new promotions and offers to members
- Contact to resolve requests from members, provide services according to members' requests
- Receive information and suggestions from members to improve service quality better.
- Alphabet Pharma collects, stores and uses your data for internal business purposes such as record keeping and compliance with legal and tax obligations.
- Alphabet Pharma stores this data for a period of 10 years as required by law.
- Receive information about contributions, suggestions and complaints from customers.
- Contact to resolve requests from customers.
- Perform evaluation, analysis, development, and improvement of services in accordance with customer preferences.
- Providing interfaces, content, website design, and Mobile applications of Alphabet Pharma that are suitable for customer behavior.
- Conduct customer satisfaction surveys to better understand customer needs.
- Resolve customer complaints.
- Direct marketing
3. Scope of use of personal information
When you use services accessible on the website and mobile applications, Alphabet Pharma may collect and process the following types of personal information:
- Name
- Contact information and personal account or registration information: Contact information such as phone number, mailing address, email address, fax number; home address, mobile phone number, personal email address, interests, and other information related to membership declaration;
- Payment information:
- Information collected when you use Alphabet Pharma's website, application, phone, and other communication means: Personal information is automatically collected when Customer uses Alphabet Pharma's Website such as information. IP address, cookies, login code ;
- Communication between Alphabet Pharma and customers: Communication, communication options (unsubscribe from newsletters, select information related to orders), register to ask questions, participate in surveys, research, make a complaint or communicate over the phone;
- Information related to social networks: Depending on the settings of the social network you use, Alphabet Pharma may receive information from your social network providers. For example, when you sign up for Alphabet Pharma's services using a social media account, Alphabet Pharma may receive your social media background information including contact information, interests and list of customers. your friends.
Children's personal information
We do not sell to children (under 18) and do not store this information.
4. Personal data storage time
Alphabet Pharma will store the personal data provided by you on Alphabet Pharma's internal systems during the service provision or until the purpose for which it was collected or until compliance with the obligations under permitted by law and the dispute is resolved or until you request to destroy the information provided.
5. Personal data collection method
Alphabet Pharma collects personal information of the Privacy Policy through the website.
6. Complaints
You have the right to complain to the competent authority in the event that Alphabet Pharma violates the applicable laws relating to statutory Personal Data Protection.
You may exercise your rights by mail or email to the following address:
ALPHABET SERVICES TRADING COMPANY LIMITED
Address: 164 Street No. 4, Ward 16, Go Vap District, Ho Chi Minh City
Email: [email protected]
7. Technical measures to protect personal data
To ensure the security of personal information from the risk of loss, theft, leakage, counterfeiting or any other damage, employees of Alphabet Pharma use technical, managerial and equipment measures. The physics are as follows:
7.1. Important personal information is stored and managed under password protection with limited access.
7.2. Understanding the risks of cyberattackq, the likelihood and severity of damage to individual rights and liberties, Alphabet Pharma is committed to:
- Protect customer personal information from leakage or damage caused by cyber attack or computer virus;
- Control suspended access system and unauthorized access from outside;
- Implement appropriate technical and organizational measures to ensure an appropriate level of security to the risk including pseudonymization and encryption of personal data;
- Ensure security, integrity, availability and current recovery of information processing systems and services;
- Restore availability and access to personal data in a timely manner in the event of a physical or technical problem;
- Ensure the process of regularly checking and evaluating the effectiveness of technical and organizational measures to ensure the security of information processing;
- Build a dedicated department dedicated to the protection of personal information.
8. Communicate with customers and notify local authorities when personal data is breached:
As soon as it is discovered that your personal data has been breached, Alphabet Pharma will notify you and the competent authorities, describing the nature of the data breach including the following information:
- The name and contact information of the data protection officer or of any contact point where you may request additional information;
- Describe the possible consequences of the violation;
- Describe the measures that the data controller has implemented or proposes to take to address the breach including measures to minimize possible adverse effects to the extent necessary.
- Alphabet Pharma may be exempt from the responsibility to notify you as specified above when one of the following conditions is met:
- Alphabet Pharma has adopted appropriate technical and organizational measures for data breaches, especially breaches that make personal data inaccessible, such as personal data being compromised. encode.
- The announcement requires disproportionate technical effort. In this case, Alphabet Pharma will notify in the media or use similar means by which you remain effectively informed.
9. Validity period
Alphabet Pharma ensures that Personal Data Protection is fully implemented in compliance with the Information Security Policy.
Alphabet Pharma reserves the right to change this Privacy Policy from time to time. The updated version will be posted on Alphabet Pharma's website on the same day of the update so that you know the last time it was updated.
The privacy policy will be effective from January 1, 2019.